FAQ - Frequently Asked Questions:
 

• Why choose MyStudio2Go? 

  When I was a little boy, I interviewed my great-grandfather with a tape recorder. Many years later, long after he had passed on, my parents found the tape in a drawer and called me about it.  We had mostly forgotten the long lost tape. Utilizing the skills and equipment from my music business services, I digitized the old tape, enhanced the audio, and transferred it to a CD. It turned out wonderfully and I gave copies to my family for Christmas. Many laughs and tears were shared as everyone enjoyed their gift from the past. The recording from that old tape is like a priceless family heirloom. This made me realize how valuable these kind of recordings are and I began recording other family members and friends. I told my neighbor about the recordings and he said "I'd give anything to hear my daddy's voice again". At that moment the idea sparked in my mind for a service that could provide this type of recordings for people in an easy and economical way. I can now offer customers the use of My Studio... To Go! I take pride in offering this and other services to my customers. Each order is processed with care and treated with the respect it deserves. 

  We all have known someone with an important story that never got recorded in their own words.  

  Life changes fast.  

  Memories fade.  

  Time is of the essence, I know. That's why I created MyStudio2Go.
   

• I’m interested in doing a "Your Stories" project but I don’t know what to say. How do I get started? 

  The first step is to place your order. After that you can then begin thinking about some specific memories that stand out in your life's journey and write them down. What may seem like normal every day life for you will be very interesting for people that had different experiences and may be from another generation. We include some topic ideas and suggestions with your project package. You can prepare for your project by choosing a quiet and comfortable place to do your recordings.
   

• It may take longer than 75 minutes to record my material. Can I increase my recording time?
  
  Yes. You can order the Additional Time Upgrades for up to 3 hours each.
   

• I went over the 75 minute time-frame when I recorded my project, but I only purchased the Basic Package. What happens now?
  
  When we receive a project that has more time recorded than what was originally purchased, we will contact you. You will have the option to purchase Additional Time Upgrades and the project will be completed. If we do not hear back from you in a reasonable time frame, we will complete the project only using the amount of time purchased. The remaining material will be archived for a period of time. We do not want you to lose this material. Please contact us with special circumstances.
   

• Can I get additional copies or downloads of a project at a later date? 

  Yes. Additional copies and downloads can be purchased at time of order and also at a later date. Project material is archived for a period of time. Please contact us and we will answer any questions. 
   

• I forgot to turn the recording device off between recordings and the battery ran down. What do I do now?
  
  Beneath the bottom layer of foam in package on the right hand side, there is an extra battery just in case this happens. Please find the battery then carefully slide the protective covering from the recording device. Open the battery compartment located on the back by sliding the cover to the side and removing it. Remove the old battery and discard properly. Install new battery by first inserting the negative end against the spring in the top of the battery compartment and then the positive (+) end at the bottom of compartment (bottom end of unit). Replace battery compartment cover. Slide protective covering back over the unit. Power on the unit. Wait until display shows Remain Time (takes about 15 seconds). You should now be ready to continue your recording project.
  If you have any questions, just contact us.
   

• I received my final project CD / file. It sounds great, however there is some content that I would like to have removed or edited and have more copies made. Can you do that?
  
  Yes. Contact us and we can do that for you.
  
   
• Do you clean your equipment?
  
  Yes. We clean and sanitize all items before we send them and when we receive them.
  
   
• I would like a video made instead of just audio. Do you offer that service? 
  
  Yes. Please contact us for more information.
  
   
• Can I record musical instruments or singing with MyStudio2Go?
  
  Yes. Let us know what you want to record and we can help you get the best recording possible.
  
   
• Why not just use a smart phone and do it all myself?
  
  Smart phones are great tools with seemingly endless uses. With all the different phone and device manufacturers and apps, combined with levels of technical skills of the average person, the results may vary. If your desire is to create an archive quality recording of an important subject, please allow us to do it for you. 

• Do you offer full print packages for CDs and DVDs?
  
  Yes. We can do a custom printed CD or DVD package for you. Please contact us for a quote.
  
   
• Can I record or use previously recorded audio / video from a smart phone and send that to you to be edited into a finished project?
  
  Yes. We do our very best with the material we receive and results may vary. Contact us to get a quote for your project.

• I have other audio / video on tapes and dvds, photos and slides, etc. Can you put those into a project?
  
  Yes. Contact us to get a quote for your project.

• Can I order a project for a friend or family member as a gift?
  
  Yes. I would recommend letting them know ahead of time. There are 2 ways to do this: 
  
  1. Purchase the package yourself and deliver it in person. You may help them with the recording or allow them to do it themselves with the easy to follow instructions in the package. There is a two week window for return of package for processing. They can use the supplied prepaid postage label to mail it back to us or you can do it for them. It will ship regular US postal service so it can be easily mailed from home, or any USPS drop-box or post office.
  
  2. ​​​You can purchase gift cards that can be emailed or printed and given as gifts. These can be redeemed for orders on the website or over the phone.

• Can I send a check or money order for a purchase?
  
  Yes. Please contact us for more information.

• Can you send a printed brochure to me or someone I know that may be interested in your service?
  
  Yes. Please contact us and provide a name and mailing address. 

• How long does it take to to complete a project?
  
  Order completion times can range from a week to a over a month for the basic package depending on shipping times, recording completion time, and final project format (CD or download).* 
  Other options may be available upon request.
  
  * Here is the average timeline to complete the Basic Package: Once the order is placed, your project package will arrive to you in the mail in 5-7 business days or less. The recording is done by you within 14 days and the package is easily returned to us in the mail using the included prepaid postal label and box. Shipping back to us takes 5-7 business days or less. Once we receive your project package, your recording is processed in 5-7 business days or less. Then, the final project is sent to you via email / download or to be delivered by mail in 5-7 business days or less. You will receive tracking information while your project is in transit each direction.
  
  For quality control purposes, we limit the amount of orders we take per month.
  Please order soon if time is of essence.
  Feel free to contact us with any questions or concerns.
   
• I tried to place an order but the monthly order limit has been reached. Can I go ahead and reserve an order for next month?
  
  Yes, you can place an pre-order, and your package will be be sent to you on a first come, first serve basis. Please choose the Pre-Order option to place your order.
  
  You can also order a gift card and redeem it when orders are available to be made in the future.
  
   

• What if my items get lost in the mail? 

  While most packages arrive safe and sound to their destination, there is a chance something can happen along the way. We send all of our packages as insured parcels. Only the value of the package is covered. If the recorded material sent from you to our company using our label is lost or damaged in transit, we reserve the option to send another project package to you to be re-recorded, or to refund your purchase. If a completed project package that is sent from us to you is lost or damaged, we can send another completed project to you once a claim has been resolved or sooner depending on the situation. If the initial package sent from us to you is lost or damaged in transit, we reserve the option to send another package to you or to refund your purchase.  

  We cannot be responsible for lost packages. If you send any items to us for a project using your own shipping label, please insure shipment accordingly. All customer project materials received are archived for a period of time for reorders, etc. Any physical materials sent to us from you (discs, drives, tapes, photos, etc.) will be returned to you as insured parcels.